Enhancing Personal Shopper Connections: Designing the 'Request a Shopper' Experience

In this presentation titled Request a Shopper, I explored the concept of offering customers the ability to request specific shoppers to enhance their shopping experience. I took the initiative to address a common customer desire for personal shopper connections, even though it wasn’t a high-priority project at the time. By combining insights from both the customer and shopper perspectives, I designed a solution that enables members to choose their preferred shoppers, schedule recurring shopping times, and create stronger, personalized interactions.

The presentation covers the current app's limitations, suggests improvements for setting expectations, and introduces new concepts like picking a shopper at checkout and shopping with the same person across multiple stores. These ideas aim to foster customer loyalty and create a more seamless, personalized shopping experience. While this isn't a production-ready solution, it lays the groundwork for future innovation and improvement in shopper-member relationships.